- Is there drop-in counselling during the COVID-19 pandemic?
Yes, we are still here for you! Counselling is available in person, online, or over the phone. Learn more
- Do I need a referral to your Drop-In Service?
No referral is necessary.
Our single 50 minute session counselling service is no cost to you. You are invited to “drop-in” during our service hours. Counselling appointments are based on a first come first serve basis. If you require additional services or referrals our team will provide further information to you during your session.
- Is there a cost?
There is NO cost to you. It’s FREE. The City of Edmonton - Family and Community Support Services and United Way of the Capital Region fund our Drop-In service.
- Who can access this service?
Our team sees individuals, couples/partners, and families. We require parental consent to see underage (16) children/youth alone. Consent forms are available.If you seek counselling for your child or your family, parent(s) will be seen initially for the first part of the session without the child for an assessment. You may be asked to return as a family for another session.
- Is walk-in and drop-in counselling the same?
Yes. Whether you choose to walk-in or drop-in, we are here when you need us most with multiple locations and no cost to you.
- What are the qualifications of the counsellors?
Our service is provided by Intern Therapists who are completing their Masters or PhD in therapy or other counselling areas. In addition to the extensive individual and group supervision they receive, we also use a team approach so that you can benefit from many perspectives to help you make the change you desire.
We will help you create a plan to solve the most important issue you wish to address in our single session therapy. Referral to other community services is provided if required.
- What can I expect when I arrive for Drop-In Service?
When you arrive, you will be welcomed by a receptionist. They will let you know when you would be able to see an Intern Therapist. If this time works for you, you will be asked to complete forms that help us to understand what single issue you would most like to address with an Intern Therapist. This information will help us to assist you to make the changes you wish to see.
You will be seen in the order in which you arrive. Please see our locations for available options.
Drop-In counselling is a single 50 minute session service.
While we don’t pre-book appointments, if you need service in the future you are welcome to return for additional counselling sessions.
- What issues can I get help with?
Our qualified team can assist with a number of issues including but not limited to:
Adjusting to Life in Canada Parenting Alcohol and Drug Use Personal or Job Stress Anger Management Relationship Issues Anxiety and Depression Separation and Divorce Balancing Work and Family Sexual Abuse (men and women) Grief and Loss Trauma Lesbian, gay, bisexual, transgender, questioning (LGBTQ) Intimate Partner Violence or Domestic Violence